Technical Support and FAQ
At our headquarters, we’ve assembled a versatile team ready to support your company at every turn. From service engineers to inventive production designers and sales and service teams, we’ve got all bases covered.
Our service engineers are adept at swiftly addressing any technical glitches, ensuring your systems operate smoothly. While, our production designers blend creativity with precision to refine your products to perfection.
On the frontline, our sales and service teams are ready to guide you through our offerings and provide personalised support tailored to your needs. Together, our HQ team is committed to propelling your company forward, offering expertise and assistance whenever you need it.
No matter what instrument you have, we have someone in our team that can help you. You can fill out the call back request form and one of our engineers will be in touch to help you get everything running smoothly.
We sure can. Our engineers are trained to service, calibrate and repair instruments from many different manufactures including Ametek Mocon, Ametek Dansensor, Oxipack, TMI and Messmer Buchel to name a few.
We recommend that you have a service and calibration annually. In some industries, like medical and pharmaceutical, instruments may require a bi-annually visit.
Calibration is required for your instrument to produce accurate and reliable measurements. Failing to calibrate and maintain your instrument could have a knock on affect to your production process.
Any manuals or documents related to the instruments listed in your account can be found in our customer portal. All you have to do is create your account and we will ensure that all the relevant documentation is dropped straight in there for you.
Let our sales team know what specific needs your company has. From there they can suggest instruments and solutions, give on-site/off-site demos, even customise RDM instruments to meet your requirements.